HR 101: what to expect. TLDR: keep it real

Having a “voice” or motif for your hotel helps guests set expectations and it creates the mental picture your guests will remember long after their stay.

The new year is always a great time to reflect. And always take the moment to do so when you can.

Nothing is better than a list of recommendations. Here are 7 pieces of advice for your hotel rooms.

I love online guest reviews because it is easy for a business to create a successful reviews strategy and execute on it. This blog outlines my recommended reviews strategy.